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Intervoice and Datria Deliver New Automated Field Service

Intervoice has announced a new field service automation practice based on speech technology. The new field service automation practice uses configurable packages from its partner, Datria.

"Datria has spent years developing unique, configurable packages incorporating industry best-practices with rapid deployment that provide fast user acceptance for the employee-facing side of the business," said William Goodison, executive vice president of sales and alliances, Datria. "Our voice-enabled solutions have appealed to businesses looking to extend an affordable tool to their mobile workers, especially those with high-churn workforces or using third-party contractors. Intervoice, with its global reach and market leadership for end-to-end solutions, will extend the benefits of automated field service and asset management solutions to a much broader audience."

"Intervoice is always looking for new ways to bring value to our customers, and we’re pleased to be working with Datria to extend our offerings to include field service automation," said Andrea Holko, senior vice president, Global Consulting Services, Intervoice. "With this new practice, our customers have the option of using voice to automate both call centers -- the customer call center and the employee dispatch center."


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