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Servion to Distribute Aspect eWorkforce Management Software in India

Aspect Software has partnered Servion Global Solutions, a provider of customer interaction management (CIM), to cater the growing requirements of the Indian contact center market. Under the terms of the agreement, Servion will distribute Aspect eWorkforce Management software in India.

Aspect eWorkforce Management, the workforce management solution, enables a contact center to plan, manage and optimize the performance of multiskilled, multichannel, multisite and outsourced staffing. This scalable suite utilizes industry-standard hardware and software and can integrate with all leading ACDs and predictive dialers to reduce operational complexity and cost. Its core component provides essential workforce management forecasting, scheduling and tracking functionality, while a set of fully integrated enhancement packages help fine-tune agent productivity, empower agents and supervisors, optimize overall performance and simplify the management of contact center workforces.

"The evolving contact center market demands that service providers offer the best product and act as true partners to help customers get optimum results," said Pramod Ratwani, vice president, Asia Pacific and Middle East, Aspect Software.

According to a recent Frost & Sullivan report, Aspect Software is the leader in the workforce management market, owning 32.2 percent of the market worldwide—an 11.6 percent greater share than the next largest workforce management vendor—and gaining the most share globally over competitors in 2005.


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