Juniper Networks Inc. has announced that its customer support centre (CSC), global customer support Web site has been recognised by the Association of Support Professionals (ASP) as one of the Ten Best Web Support Sites of 2006. CSC is a component of Juniper Networks J-Care portfolio of global services and provides self-support tools, technical documentation, and other valuable information to aid customers of all sizes in proactively preventing problems and optimising network operations.
The award winners were selected by a panel of judges with expertise in Web support design and implementation, using a scoring system based on 25 separate performance criteria. The evaluation process considers overall usability, design, and navigation; knowledgebase and search implementation; interactive features; personalisation; and how companies addressed a major site development challenge. The ten winning sites will be profiled in a book called 'The Ten Best Web Support Sites of 2006,' to be published by the ASP in June 2006.
ASP executive director Jeffrey Tarter said, "Juniper has done a remarkably intelligent job of focusing its efforts on features that deliver maximum value to customers."
print
save
email
comment
Copyright @ 2004 Software & Support Media
Powered By Media Teknologi Informasi Corp.
Privacy PolicyTerms of Use
