The integrated IT and BPO offerings from TCS is gaining strong traction in the Latin American market. In the financial year 2006-07, the company has acquired 2 new key customers in the region with a total deal value of over US million.
TCS will manage the BPO & IT operations for Transantiago, the modernized integrated public transportation system planned for the capital city of Santiago, Chile. TCS has also secured a 5-year contract with a leading banking and financial group, to manage the entire set of back office operations for the bank´s loan and credit business in Chile.
N Chandrasekaran, Executive Vice President and Global head of Sales & Operations said: "TCS remains committed to its strategy of developing market leadership in Latin America. With operations in 14 countries in the region, 150 clients and 7 delivery centers across Uruguay, Brazil & Chile, we are well positioned to provide world-class integrated IT & BPO services and provide superior value to clients in this region."
In November 2005, TCS had acquired Comicrom, the largest BPO firm in Chile with 1300 employees and over 100 clients in a strategy to jumpstart its BPO business in the region "Comicrom has been completely integrated into Tata Consultancy Services and the combined team brings the superior value of combining our IT and BPO expertise to provide complete solutions to our clients," said Gabriel Rozman, President, TCS Iberoamerica.
Transantiago, operated by the Chilean Ministry of Transportation & Telecommunications, supports over one million commuters daily and comprises the subway rail system and buses in Santiago. Over a period of 3 years, TCS will build and manage communications, customer care, operational support and information systems for Transantiago by leading a consortium of 4 other service providers. The core IT systems will be built by TCS´ IT division specializing in intelligent transportation solutions.
"The Transantiago initiative will bring a truly world class public transportation system to Chile. It is an extremely important project for the country aiming to reduce traffic congestion and pollution. TCS will bring the very best global experience, personnel and quality methodologies to ensure the project's success ", said Henry Manzano, TCS´ Chief Executive Officer for its BPO business in Latin America.
TCS will also manage back office processes and develop a documents management system for a leading Spanish banking & financial group, bringing stronger workflow control, productivity and cost efficiencies to the bank. Over the course of the next 3 months, a team based in TCS´ regional BPO center in Santiago will commence providing services for the bank, which has 7,000 employees and over 300 branches in Chile
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