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SAP to Introduce New E-Commerce and Web-Based CRM

SAP AG has announced that it would introduce new e-commerce and Web-based capabilities to SAP Business One to target small and midsize (SMEs). Sap said the new capabilities would enable companies to set up online stores easily and to deploy customer relationship management (CRM) software quickly and simply via the Internet.

The new features will further the SAP solution’s unique ability to provide a unified view of business-critical information across sales, financials, manufacturing, reporting and customer-facing activities in a single, easy-to-use software solution.

SAP is incorporating the new e-commerce and CRM capabilities through the recently completed acquisition of Praxis Software Solutions, a privately held software company. Through the acquisition, SAP will integrate the acquired technology and Praxis employees into its SAP Business One operations.

NetPoint Commerce (NPC) is a fully integrated e-commerce package, designed for SMEs that want to sell and market online. NPC also offers comprehensive features that users need to create an online presence, from strong shopping-cart functionality, theme templates and design capability, to online customer support and a high level of scalability. It allows users to easily create as many stores as they want, based on the same items and prices stored in SAP Business One.

NPC also is able to accommodate both business-to-business and business-to-consumer e-commerce on the same Web site.

NetPoint Focus (NPF) is a new online CRM package extending the reach of SAP Business One CRM functionality using a Web-based user interface. NPF adds campaign management and prospecting capabilities as fully integrated additions to the robust CRM capabilities for sales force automation and customer service already available in SAP Business One.


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