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24/7 Customer, a global provider of business process outsourcing services has won the CCF Award for Best Non European Call Centre 2007. The award instituted by CCF European Call Centre Awards recognizes professional excellence in the contact centre industry across Europe, Middle East and Africa. The CCF European Call Centre Awards instituted for over a decade is also closely associated with the leading UK contact centre magazine – CCF (Call Centre Focus).

“24/7 Customer has always maintained an uncompromising attitude towards achieving excellence in the delivery of our services, surpassing customer expectations, meeting and exceeding our employees’ needs. We are honored to receive this prestigious award. This achievement is a proof of our constant commitment to outperform client expectations and the contribution of our employees at our delivery centers, worldwide," said Mr. P V Kannan, Co-Founder and CEO, 24/7 Customer.

“24/7 Customer awed the jury with its incredible achievements in performance with an exceptional result of achieving 200% for one of the clients and attaining the enviable position of becoming a profit centre for another client. All the while they maintained world-class people practices and have experienced phenomenal growth. In short, this centre should be held up as a shining example of best practice across the globe," said a member of the jury panel of the CCF Awards

24/7 Customer was evaluated based on the initial submission, followed by an interactive session with the jury. The jury probed the teams including agents, team leaders & business leaders on various details of performance, customer service, leadership and training. The shortlisted companies in this category were evaluated on customer service, consistent customer satisfaction, people practice, effective relationship shared with clients and contributions made to clients’ business.

The CCF European Call Centre Awards were given away at a ceremony held at Birmingham, UK on September 26, 2007, in 19 different categories which included Best Call centre, Best Outsourcing partner, CCF Industry Champion, Corporate Social Responsibility Award, and so on.