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Thomas Cook Signs 10-year, 400 Mln Outsourcing Contract With Accenture



Thomas Cook has extended a business process outsourcing deal with Accenture by 10 years, paying up USD400 million. The contract, which supersedes an agreement the two companies signed in early 2002 for similar services, is designed to enable Thomas Cook to integrate a range of MyTravel functions into existing Thomas Cook outsourced operations following the merger of the two companies this past June.

The services Accenture will provide under the new contract include: application and infrastructure management services to support a range of Thomas Cook’s operational back-office systems, including its SAP-based enterprise resource planning solution, as well as network management and technical services; finance and accounting services, including accounts payable and receivable, general ledger accounting support and management reporting; and human resources (HR) services, include HR administration and payroll services for Thomas Cook’s U.K. employees.

Accenture will deliver the services through a shared services center in the United Kingdom, leveraging additional resources from its Global Delivery Network.

“We are delighted to further extend our successful strategic outsourcing relationship with Accenture,” said Manny Fontenla-Novoa, joint chief executive of Thomas Cook Group.

Kevin Campbell, Accenture’s group chief executive–Outsourcing, said, “High-performing companies like Thomas Cook have found they can be more strategic, streamline operations, reduce risk and improve overall business performance by outsourcing several business processes to a single provider.”


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