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From the News Desk
Thursday, 31. January 2008
Packet Island Demonstrates Its Ethereal sniffer
VoIP network test solutions provider Packet Island has announced their latest SaaS-based sniffer product, PacketPro. This SaaS-based product has the ability to provide managed service providers and IT outsourcing companies remote visibility to troubleshoot problems in their customers’ networks.
PacketProT consists of a compact micro-appliance in a sturdy portable kit that can be shipped to a customer’s site. Once this Ethereal sniffer is installed on site by the customer and synched with Packet Island's hosted service, service providers can remotely diagnose a broad variety of network problems.
PacketPro offers the following key benefits:
· Capture network traffic snapshots from customer sites at the click of a button.
· Troubleshoot complex voice-video-data problems by decoding over 750 protocols using Ethereal/Wireshark.
· Perform VoIP assessments to determine LAN/WAN capacity issues.
· Perform live 24×7 VoIP monitoring to characterize transient problems.
· Use on-demand reports to help isolate the nature and source of complex VoIP problems.
Prior to PacketPro, service providers and VARs had to carry a network sniffer to every customer site to troubleshoot complex problems. Very often they would have to spend hours at the customer site to wait for a problem to re-occur.
With PacketPro, they can ship the plug-and-play PacketPro kit to the customer site and remotely troubleshoot the problem from the comfort of their office. Since the solution is a SaaS-based service, it is easy to troubleshoot complex voice-data issues where large volumes of data have to be collected and analyzed without user supervision.
PacketPro’s ability to show traffic flow trends and capture traffic on IP/port/protocol filters helps a support organization to diagnose problems much quicker, and with much less expense, claims Packet Island.
The high cost of experienced field techs is a huge problem for MSPs and IT outsourcing companies who deploy and deliver converged media services. With PacketPro a handful of experts at the corporate headquarters can be leveraged to provide nationwide support on complex voice-video-data issues. Support now becomes a much more scalable function for many of these companies.
PacketProT consists of a compact micro-appliance in a sturdy portable kit that can be shipped to a customer’s site. Once this Ethereal sniffer is installed on site by the customer and synched with Packet Island's hosted service, service providers can remotely diagnose a broad variety of network problems.
PacketPro offers the following key benefits:
· Capture network traffic snapshots from customer sites at the click of a button.
· Troubleshoot complex voice-video-data problems by decoding over 750 protocols using Ethereal/Wireshark.
· Perform VoIP assessments to determine LAN/WAN capacity issues.
· Perform live 24×7 VoIP monitoring to characterize transient problems.
· Use on-demand reports to help isolate the nature and source of complex VoIP problems.
Prior to PacketPro, service providers and VARs had to carry a network sniffer to every customer site to troubleshoot complex problems. Very often they would have to spend hours at the customer site to wait for a problem to re-occur.
With PacketPro, they can ship the plug-and-play PacketPro kit to the customer site and remotely troubleshoot the problem from the comfort of their office. Since the solution is a SaaS-based service, it is easy to troubleshoot complex voice-data issues where large volumes of data have to be collected and analyzed without user supervision.
PacketPro’s ability to show traffic flow trends and capture traffic on IP/port/protocol filters helps a support organization to diagnose problems much quicker, and with much less expense, claims Packet Island.
The high cost of experienced field techs is a huge problem for MSPs and IT outsourcing companies who deploy and deliver converged media services. With PacketPro a handful of experts at the corporate headquarters can be leveraged to provide nationwide support on complex voice-video-data issues. Support now becomes a much more scalable function for many of these companies.
